What Makes Business Processes Special ? An evaluation framework for modelling languages and tools in Business Process
نویسندگان
چکیده
In order to gain insight in tools and languages for business process modelling (BPM) and business process redesign (BPR), we present a framework for the evaluation of such languages and tools. The framework evaluates the quality of tools and languages for supporting all stages in a BPR project. It consists of four dimensions: functionality, ease of use, support of redesign trajectories, and general criteria. We evaluate a large number of languages relevant to BPM and tools for BPR. One of the most striking conclusions is that none of the languages and tools for BPR actually support redesign, although most ingredients needed for business process modelling are available to some extent. An integrated, graphical language supporting all relevant concepts for BPR, allowing for (computer supported) analysis of business processes does not yet exist.
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